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Corporate Social Responsibility

Corporate Social Responsibility (CSR) Policy

Version: V2
Document Owner: JH
Date: 05/06/2025

1. Introduction

At H&H Group plc, we understand that long-term success depends not only on financial performance but also on our ability to align our operations with the interests and values of our stakeholders. These include our employees, customers, suppliers, the local community and the wider environment.

We are committed to integrating responsible business practices into everything we do, ensuring our operations make a positive contribution to society and the environment.

2. Our Commitments

  • We recognise that social, environmental and economic responsibilities are integral to our business strategy and day-to-day operations.
  • We aim to demonstrate our responsibilities through actions, not just words — embedding CSR principles into our corporate policies and culture.
  • We value and respond to feedback from our stakeholders and maintain open, constructive dialogue wherever possible.
  • We are committed to transparency, sharing our performance, governance and sustainability goals openly with our stakeholders.

3. Governance and Responsibility

  • The Board of Directors holds overall responsibility for the implementation of this policy and for ensuring sufficient resources are allocated to deliver on our commitments.
  • All employees have a role to play in upholding the principles set out in this policy and contributing to our CSR objectives.

4. Key Areas of Focus

4.1 Ethical Business Practices

  • Operate to the highest standards of integrity, fairness and honesty in all relationships with stakeholders.
  • Maintain contracts that are transparent, fair and protective against unethical practices.
  • Encourage our suppliers and contractors to adopt responsible business behaviours aligned with our values.

4.2 Community Engagement

  • Promote and support open dialogue with local communities, ensuring mutual benefit from our presence.
  • Support employee-led charitable activities, with a particular focus on chosen regional charities.
  • Collaborate with local schools and educational institutions to support career development and promote awareness of our industry.

4.3 Employee Welfare

  • Operate a robust Equality, Diversity and Inclusion policy, ensuring all employees and candidates are treated fairly and respectfully.
  • Provide clear, fair terms of employment and invest in resources that support employee development and wellbeing.
  • Maintain a fair remuneration structure and actively encourage employee feedback and participation in business decisions.
  • Safeguard all employees from harassment or discrimination, regardless of nationality, race, colour, religion or belief.
  • Provide a clean, healthy and safe working environment, in accordance with our Health & Safety Policy.

4.4 Customer Responsibility

  • Uphold high standards of customer service, registering and resolving complaints in line with service level commitments.

4.5 Environmental Responsibility

  • Strive to minimise our environmental impact and integrate sustainability into the business planning cycle.
  • Develop and maintain environmental policies and objectives to promote continual improvement and responsible resource use.

5. Conclusion

H&H Group plc believes that responsible business is good business.

By embedding CSR into our everyday operations, we aim to build a stronger, more resilient organisation — one that benefits our employees, customers, communities and the planet.